A Pleasure From First Contact to Completion: Satisfied Customers Weigh in on Homestars

At Monarch, we understand that updating the look and feel of your home can be an exciting and disruptive time for your family. Choosing a company you can trust to renovate your home can often be a challenge.

As kitchen and bath designers for over 38 years, we feel that the best way to put your mind at ease is to let you read what our happy clients have to say and present you with the facts you need to make the decision that’s right for you.

Below are our latest reviews on Homestars, a free service that helps homeowners find reputable renovators, repairmen and retailers by searching its database of two million companies and hundreds of thousands of reviews. Homeowners write reviews based on their home improvement experiences – both good and bad. Businesses cannot remove or alter any of the reviews that come in but can respond to the individual who left the review.

Kitchen Reno Followed By Laundry Room Reno

The kitchen reno done by Monarch was perfect, from design, execution to completion all was done to an exceptional standard. When it came time for a laundry room reno of course I called Monarch and once again they did not disappoint. All staff were competent and skilled at their tasks. Each greeted the day in an enthusiastic manner and once again gave me an amazing space.

Homestars User

Kitchen Renovation

We selected Monarch after doing a lot of research about home renos and hearing many horror stories. From the first contact with Monarch to the completion of the project it has been a pleasure working with the team. Shelley one of their designers helped us come up with our dream kitchen, Scott and Randy worked hard to build it all and Neil the owner stayed in touch with us on a regular basis throughout the project.

We had a lot of issues with our house from renos done prior to us moving in, but Neil kept us updated and advised on best ways to deal with the issues. The project came in over budget and was delayed, but at no fault of Monarch. It was unfortunately the issues that were with the house. Monarch did their best and work with is closely thought the project, and I am glad they were transparent and open with us all along. I would recommend them.

Homestars User

Company Response

Thank you so much for this review, your continued trust and confidence and your kind words to our Monarch team. At Monarch, we strive to not only satisfy our clients’ expectations but to exceed them. To that end, it is a true testament when our clients refer their family & friends to us. We appreciate the referral you sent to us and they have decided to proceed. From all of us at Monarch, it was our pleasure working with you to realize your dream.

Custom Kitchen and Main Floor Renovation

We initially started researching & planning for a large-scale Kitchen renovation over a year ago and met with a handful of companies to discuss ideas and learn more about them in an effort to identify the right Partner for the job. At some point in the early stages of the process, we were referred to Monarch and right from the very first meeting with Chantal, our eventual Designer, we could tell they were different. In a good way!

Chantal encouraged us to think deeply about both function & aesthetic in each of our preliminary meetings and it was ultimately her outgoing personality, comforting demeanour, industry experience and GREAT ideas that set the hook. From the outset; Chantal was very patient with all of our questions regarding design, materials and overall project-scope so by the time it came for the hands-on work to begin, we were very confident that her style & recommendations were aligned with our vision. In fact; armed with confidence in our selection of Monarch and good vibes from all of the Monarch team members whom we met in the design phase, we expanded the scope of the project to cover the entire main floor of our home. Soon thereafter; walls started coming down. Literally.

We are very impressed with the quality of the end product(s) and the craftsmanship. Equally impressive is the Team that Neil & Sharon have assembled. All of the Monarch crew that were onsite at various stages of the project were personable & professional.”

It was complex, involving numerous trades, and Monarch handled it all: demo, clean-up, beams, electrical, plumbing, flooring, cabinetry, countertops, backsplash, drywall, trim, paint… you name it. Of course; there were bumps along the way… some unforeseen… a few that could have been prevented… but Monarch owned-it and did their best to identify & deliver effective resolutions in a timely manner. The resulting transformation of our main floor is special and exceeds our expectations. Our Kitchen is now the centerpiece of our home and our new Family hub.

We are very impressed with the quality of the end product(s) and the craftsmanship. Equally impressive is the Team that Neil & Sharon have assembled. All of the Monarch crew that were onsite at various stages of the project were personable & professional. Across the board, they were always willing & able to answer our questions, were attentive to our requests and treated our home like their own. There are so many people that contributed to our new space and we can’t thank them all enough. Would I do it again? Not any time soon! But when our next suitable renovation comes-up Monarch will assuredly be our first and only call. We are delighted with the end result and would not hesitate to recommend Monarch to friends & family considering a similar renovation.

Kitchen Renovation and Vanity Renovation

I am very happy with every aspect of my interactions with Monarch from sales through to the completion of the project. Based upon their excellent workmanship, following through, and ensuring everything is done to your satisfaction; I would highly recommend this company, and use them again.

Homestars User

Bathroom Renovation

This is the 2nd time we have had Monarch do a renovation. The first was a kitchen, laundry room & powder room. We are still enjoying the result of that renovation.

We have only one full bathroom in our home. We wanted to update & replace the bathtub with a shower with seat.
Monarch understood our situation with respect to no other shower so imposing on friends, going to the gym etc. & setup our renovation with that in mind.

It was done most efficiently with the contractors & Monarch personnel. Fortunately we had no major surprises so the job was done with little impact to ourselves. We were very impressed with all the personnel & how they supported each other, their communication skills, interpersonal skills, willing & able to share what they were doing/details or even ideas.

Our bathroom looks beautiful, functional, more storage and we are very pleased!

Homestars User

At Monarch, we pride ourselves on our team’s extensive knowledge, boundless creativity and in the variety of services we offer. Although Monarch clients have one lead designer, they benefit from having an entire team of experienced design professionals working together to serve them.

As a Renomark, BILD and Baeumler Approved contractor, Monarch uses only licensed, bonded and insured tradespeople and high-quality materials and finishes. Every contractor who Monarch sends into your home has had a criminal background check and is covered by WSIB. We don’t begin any renovation project without ensuring the necessary permits have been obtained.

Discover how easy it is to work with us. Visit the Monarch Kitchen Bath & Home showroom today.